Technical Service Technician: Thermoset-Americas at Chromaflo Technologies in Ashtabula, OH

Full Time
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Job Description

This full-time position, Thermoset Technical Service Technician, will be proficient in the completion of Color Match and Applications projects targeted around intermediate development which will support new product line development, expansion of existing product lines and technologies, while working with Quality Assurance and Manufacturing as required to minimize issues during scale-up.  In addition, this position will support alternative raw material initiatives with bench trials and physical testing for raw material evaluations.  This position will support internal investigations into product quality related customer complaints.  External Technical Service support can be required to assist in problem solving and color matching at a customer’s facility.  This would be at the discretion of the Technical Service Manager.

Major Areas of Responsibility:  Works closely with the Technical Service Manager and Technical Service Representatives to assure developmental effectiveness; Will provide guidance, support and on the job training for future Thermoset Technical Service Technicians; Provides support to all Thermoset Technical Service Technicians and Representatives as required; Completion of Laboratory Work Requests in accordance to the schedule providing notification to LWR originator if a delay is imminent; Direct customer contact to obtain information critical to project success; On-site color match support for thermoset market segments as required; Develops a basic understanding of customer processes and raw materials.  This is accomplished by customer visits and internal and external programs; Develop and maintain current knowledge of pigment types and resins / chemistries and their applications; Develops a thorough understanding of the Thermoset product lines and processes; Develops understanding of developing intermediates for all product lines within design rules; Develops proficiency in maintaining required record keeping including electronic lab book entries and report generation as required; Accuracy, legibility and thoroughness are required elements of all record keeping; Develops proficiency for all associated computer-based data entry; Brings improvement suggestions to the Technical Service Manager; Maintains good housekeeping practices for assigned work area and all areas worked in; Complies with safety rules and regulations, attends safety meetings and training.  Also, reports injury/illness and/or environmental incidents; Active support of, and participation in, all appropriate BMS and H,S&E aspects.

Position reports to:  Technical Service Manager, Thermoset-Americas

Job Requirements

Associates Degree in Science or Engineering is required; BA/BS Degree in Science or Engineering is preferred; Strong mathematical aptitude; Technical aptitude; Strong attention to detail; Good oral and written communication skills; Basic to advanced computer skills:  Excel and Word; Adequate color discrimination skills per Farnsworth – Munsell 100 – Hue Test (will be evaluated); Ability to work in a close Team environment; Willing to continue education; Strong customer focus with a sense of urgency.

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