BANK TELLER at Infinity Resources, Inc. / The Infinity Groups of Ohio in Ashtabula, Ohio

Job Description

Essential Duties and Responsibilities:  Regular onsite attendance; Ability to work well with others in a team environment; Provides accurate, efficient and exceptional customer service to both internal and external customers; Maintain knowledge of bank regulations, products, policies, procedures and meets deadlines; Satisfactorily completes all training required for the position; Daily maintenance for new and existing accounts, including the proper processing of IRA’s and HSA’s; Processes daily procedures for the Core system; Maintain files for business resolutions, power of attorneys, trust agreements, etc.; Performs research on deposit accounts for branch request, customer requests, social security request, and court subpoena’s; Review and monitor stop payment maintenance on accounts including unauthorized ACH affidavits and returns; Reviews the following reports to ensure proper documentation is available for audit:  Daily New Accounts, Holds-Prior Day, Stop Payments-Prior Day, HSA-IRA Contributions; Handles the daily processing of debit cards including processes related to fraud, Federal Regulation E and MasterCard Rules; Processes Monthly Child Support payments; Processes Daily FED Returns (Returned Deposited Items); Verifies new and expired Stop Payments; Processes daily Merchant Capture corrections/approvals; Processes daily Mobil Capture deposits; Processes scanning and indexing of account documentation; Handles branch and customer calls related to Debit Cards, Infoline, online banking, and other depository concerns; Performs back up function to the Customer Support Center (answers external calls); Performs back up function to the Courier; Performs daily mail room duties; Operates Live Chat; Assists other members of the Deposit Administration and Customer Support Center team as needed; Other duties may be assigned.