Adoption Counselor – Ashtabula County Animal Protective League at Ashtabula County Animal Protective League in Ashtabula, OH
Ashtabula County APL, 5970 Green Road, Ashtabula, OH 44004, 440.224-1222, firstname.lastname@example.org
Position Summary: This position is responsible for the reception of all customers, daily cleaning and operations of the front of house, and answering and returning phone calls in a timely manner. The position is part-time and paid hourly. The position reports directly to the Executive Director, or in absence of, the Animal Care Manager or the Assistant Animal Care Manager.
Duties and Responsibilities: Provides excellent customer service and exemplifies the mission through action and behavior; Works the front desk during open shelter hours; Answers or directs all emails to the appropriate person or department; Performs adoptions and “Return to Owners;” Accepts, records and organizes in-kind donations; Maintains IBG Lost and Found Records; Use of Google Suite and Drive, Pet Point, and Social Media computer applications; Files paperwork in a timely and accurate manner; Responsible for nightly closeout and balancing monies; Daily cleaning and emptying of trash in the front of house area including lobby, offices, bathrooms and staff room; Ordering of supplies and equipment as directed by the Executive Director or Animal Care Manager; Inventory of supplies and organization/location; Must be professional, friendly, and welcoming; Notifying the director immediately of safety issues or non-working equipment; Maintains professional, honest, open and effective lines of communication with Healthcare Director, Shelter Director and Staff; Operate and represent the shelter in a professional manner keeping with the shelter’s mission statement, vision and goals; Follow all policies in regard to paperwork including types of paperwork required to be complete and filled out; Entering of all intake information within 24 hours or receipt; Cross train and instruct new and current employees on the responsibilities of the front of house/adoption counselor; Learn and appreciate what is important to others and how your job affects them; Treat others with respect and dignity; Take initiative to support and help others as requested/needed; Other duties and projects as assigned by the Executive Director.
Measurements of Success: Ability to follow and exceed duties above expectations; Ability to follow job duties; Ability to complete projects as directed by the Executive Director; Ability to show respect to staff, visitors, volunteers; Ability to follow directions, accept responsibilities for actions, and accept redirection.
This Employment Description is subject to change via the ACAPL Board of Directors.
Must be able to lift a minimum of 50 lbs; Must be able to work outdoors in all types of weather. Must be able to work evenings and weekends; Must be comfortable cleaning animal feces and other materials using sanitation protocols.